Close an Account


This article explains how to close your SpinUp account.

Prerequisites

Warning
You must delete all SpinUp products & services from the account before you submit a cancellation. You must be an authorized representative of the account and have authority to cancel your agreement with SpinUp.

How to close your account

All SpinUp products must be removed before proceeding to next steps!

  1. Log in to your SpinUp account SpinUp login page.
  2. Click Tickets on the left sidebar.
  3. Click +CREATE on the tickets page.
  4. Type the following into appropriate ticket fields:

Subject: Cancel My Account Category: Billing Description: Describe your reason for canceling the account.

  1. After you’ve filled out all required details of ticket, click CREATE TICKET.

Additional information on account closures

  • Average cancellation processing time is three to five business days.

  • You are responsible for any fees on the current billing cycle, including any past due invoices.

  • The final invoice is generated at the end of your billing cycle, and is non-refundable.


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