Billing


This article covers how SpinUp is billed, along with a quick guide on how to perform certain billing-related tasks.

Billing due date

Your billing date is always the first calendar day of the month regardless of your sign up date. Payment is due upon receipt.

Access billing and invoice information

To access your billing and invoice information, perform the following actions:

  1. Log in to your SpinUp account.
  2. Click Billing on the left sidebar, which takes you to the Billing page.
  3. In the middle of the Billing page, you see the Invoices section where you can view your most recent invoice or review past invoices.
  4. To download a PDF copy of your invoice, click EXPORT in the upper right hand side of the invoice section.

Update your billing contact information

To update billing contact details, perform the following actions:

  1. Navigate to the Billing page by clicking on it in the left sidebar, if you aren’t already there.
  2. At the bottom of the Billing page, click EDIT within the Billing Settings section to update the information.
  3. When you are prompted with a popup, update the necessary fields and click UPDATE to save.

Payment

Accepted payment methods

Use any of the following card options to make a payment:

  • Visa
  • Mastercard
  • Discover
  • AMEX
Note
You can pay only by using a credit card. You must keep a valid card on the account to avoid a possible suspension.

Managing payment methods

To update your credit card and payment information, perform the following actions:

  1. Navigate to the Billing page by clicking on it in the left sidebar, if you aren’t already there.
  2. In the Payments section at the top right, click +ADD PAYMENT METHOD.
  3. Fill in the required fields in the popup and click SAVE CREDIT CARD.
  4. If needed to pay a balance after you’ve updated your billing information, click MAKE PAYMENT in the Payments section.

Collection timeline

If SpinUp does not receive your payment by the first of the month, your SpinUp account will enter into the collection process.

Collection account statuses include the following:

  • Past Due - If the invoice is not paid upon receipt.
  • Suspension - If the invoice remains unpaid after 20 days. All products are placed in a suspended state.
  • Account Termination - If the invoice remains unpaid after 60 days. All products are deleted from the account.
Note
The collection process is fully automated. It is your responsibility to always keep an up-to-date payment method and accurate billing contact information on your account.

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